Last updated: December 14, 2020

Approval is a great feature of Jira Service Management, but sometimes it's not necessary to show to our customers the list of all users in our instance or we just need to show them a list of managers, for example.

Using the steps below you will be able to show customers just a short list of approvers on your Service project.

1 – Create a group in user management and add those who will be the approvers.
2 – Create a new custom field and set the type "User Picker (single user)".
3 – Add this new field to the necessary screen.
4 – Back to the custom fields' page, on the right side of the field you have just created, click on  > Contexts and default value.